Politique de remboursement
Last updated: October 22, 2026
At HANAVALLE, operated by TIANMU LLC, we aim to provide a transparent and reliable shopping experience. This policy explains return eligibility, return procedures, shipping costs, refunds, exchanges, and cancellations for orders placed at hanavalle.com.
Return Policy at a Glance
| Return Window | 30 calendar days after delivery |
| Return Method | By mail with authorization |
| Item Condition | New, unused, unopened, and eligible |
| Restocking Fee | $0.00 |
| Change-of-Mind Returns | Customer pays actual return postage |
| Damaged or Incorrect Items | HANAVALLE covers reasonable return costs |
| Refund Method | Original payment method |
| Refund Processing | Usually within 5 business days after return approval |
| Bank Processing | Typically 5–10 business days |
1. 30-Day Return Window
Customers may request a return within 30 calendar days after receiving their order.
The return window begins on the date the order is delivered to the customer, not the purchase or dispatch date.
For orders delivered in multiple parcels, the return window for each item begins when that item is delivered, unless applicable law provides otherwise.
To qualify for a standard change-of-mind return, products must generally be:
- New and unused.
- Unopened and unaltered.
- In their original retail packaging with applicable seals intact.
- Complete with the original accessories, components, and included items.
- Accompanied by an order number or other proof of purchase.
Returns outside these conditions may still be accepted where required by applicable consumer protection laws, including for defective, damaged, incorrect, or misdescribed products.
2. Damaged, Defective or Incorrect Items
If you receive an item that is damaged, defective, incorrect, or materially different from its description, please contact our customer support team.
We recommend reporting visible delivery damage or incorrect items within 7 calendar days after delivery so that we can investigate promptly.
This is a recommended notification period, not an absolute deadline. It does not limit any mandatory consumer rights under applicable law.
Please provide the following information where available:
- Your order number.
- The affected product name.
- A brief description of the issue.
- Photographs showing the issue.
- Photographs of the packaging and shipping label, if available.
Once the issue is verified, HANAVALLE will arrange an appropriate remedy, which may include:
- A replacement product.
- A full or partial refund, where appropriate.
- A prepaid return label or another reasonable return arrangement.
HANAVALLE covers reasonable return shipping costs for verified damaged, defective, or incorrect items.
If a replacement is unavailable, we will provide an appropriate refund or other remedy consistent with applicable law.
Customers will not be charged a restocking fee for these returns.
3. Change-of-Mind Returns
Customers may request a return within 30 calendar days after delivery if they:
- Ordered the wrong product.
- Changed their mind.
- No longer want an eligible, unopened product.
Change-of-mind returns are accepted for eligible items that meet the conditions in Section 1.
Return Shipping Costs: The customer is responsible for arranging and paying the actual return postage.
Return postage depends on the customer's location, parcel weight, carrier, and selected shipping service. HANAVALLE does not charge a fixed return shipping fee.
Customers should use a trackable shipping service and retain proof of postage until the return is completed.
Restocking Fee: $0.00. HANAVALLE does not charge restocking or inventory handling fees.
4. How to Request a Return
Step 1: Contact Customer Support
Within the applicable return window, email our support team at info@hanavalle.com .
Please include:
- Your order number.
- The product or products to be returned.
- The reason for the return.
- Relevant photographs if the item is damaged, defective, or incorrect.
Step 2: Receive Return Authorization
Our support team will review the request and normally respond within 1–2 business days.
If the return is eligible, we will provide:
- A Return Merchandise Authorization (RMA) number.
- The designated return facility address.
- Packaging and shipping instructions.
- Information about applicable return shipping costs.
Response times may be longer during holidays or periods of unusually high support volume.
Step 3: Ship the Return
Once authorized, please dispatch your return within 14 calendar days after receiving the RMA instructions, unless a longer period is required by applicable law or confirmed by our support team.
Securely package the items to prevent damage during transit.
Include the RMA number with your return documentation and retain your tracking details.
Step 4: Return Inspection
After the returned parcel arrives at our designated return facility, we will normally inspect it within 2–5 business days.
We will notify you if additional information is required or when your refund is approved.
Important: Please obtain return instructions before mailing your package. Do not send returns directly to our registered business address or South Korean fulfillment center unless specifically instructed.
Returns sent to an incorrect address may experience delays. An RMA is intended to help identify and process your return and does not override mandatory consumer rights.
5. Non-Returnable Products & Exceptions
Certain product categories may be excluded from standard change-of-mind returns for hygiene, safety, or product integrity reasons.
5.1 Skincare, Makeup & Personal Care
For change-of-mind returns, cosmetics and personal care products must generally remain unopened, unused, and in their original sealed packaging.
Where a hygiene or health protection exception is permitted by applicable law, products with broken hygiene seals may not qualify for change-of-mind returns.
5.2 Food, Beverages & Supplements
Food products, beverages, vitamins, and dietary supplements must generally be unopened, unused, and within their original sealed packaging to qualify for a change-of-mind return.
Products that are perishable, deteriorate rapidly, or are otherwise legally excluded from change-of-mind returns may not be returnable, subject to applicable law.
5.3 Beauty Devices & Accessories
Eligible beauty devices and accessories may be returned within the standard return window when unused, complete, and in their original packaging.
Devices with faults or defects will be handled under applicable warranty and consumer protection laws.
5.4 Digital Gift Cards
Delivered digital gift cards and electronic vouchers are generally non-returnable once issued, except where required by law or where a valid cancellation or refund right applies.
5.5 Defective Product Exception
These change-of-mind exclusions do not remove statutory remedies for faulty, damaged, incorrect, unsafe, or misdescribed products.
Any applicable manufacturer warranty or mandatory consumer guarantee remains unaffected.
6. Refund Amount & Shipping Fees
6.1 Approved Change-of-Mind Returns
For an eligible change-of-mind return, we refund the price paid for the accepted returned products, including applicable product taxes collected by HANAVALLE where refundable.
Original outbound shipping charges are generally not refunded for voluntary returns, except where required by applicable law.
The customer pays the actual return shipping cost.
No restocking fee is deducted.
6.2 Damaged, Defective or Incorrect Orders
When a refund is the appropriate remedy for an error attributable to HANAVALLE, the refund includes the affected product amount and applicable shipping charges or other amounts required by law.
HANAVALLE also covers reasonable return shipping costs when a return is required.
6.3 Discounts & Promotional Orders
Refunds are based on the amount actually paid for the returned items, taking into account applicable discounts and promotions.
If returning part of a promotional order changes the eligibility for an order-level discount, the refund calculation may reflect the promotional terms disclosed at purchase, subject to applicable law.
Any adjustment will be explained before the refund is finalized.
7. Refund Processing & Payment Methods
After a returned item has been received, inspected, and approved, HANAVALLE normally initiates the refund within 5 business days.
Refunds are issued to the original payment method whenever possible.
Depending on the payment provider, card issuer, or financial institution, funds typically appear within 5–10 business days after the refund is initiated.
Bank processing times may vary. International payment transactions and currency conversion may affect the final amount credited by the payment provider.
If the original payment method is no longer available, please contact our support team to discuss an appropriate alternative refund arrangement.
Where applicable law requires an earlier refund or a different procedure, those requirements will take precedence.
8. Exchanges & Replacements
Exchanges are subject to product availability.
For eligible change-of-mind exchanges, please contact our support team before returning the original item.
Customers may be responsible for return postage and any additional shipping charges associated with voluntary exchanges.
If the product is damaged, defective, or incorrect, HANAVALLE will arrange an appropriate replacement without charging the customer for reasonable replacement shipping costs.
If an identical replacement is unavailable, a refund or another suitable remedy will be offered as required.
9. Order Cancellations
To request cancellation, contact info@hanavalle.com as soon as possible.
Orders that have not entered irreversible fulfillment or been handed over to the shipping carrier may be eligible for cancellation.
Once an order has been dispatched, cancellation may no longer be operationally possible.
In this case, customers may request a return after delivery, subject to this policy and applicable statutory rights.
If HANAVALLE cancels an order because an item is unavailable or cannot be shipped, payment for the canceled item and any applicable shipping charges will be refunded.
10. Refused Deliveries & Returned Parcels
International shipments may be returned by carriers due to:
- Incorrect or incomplete addresses.
- Delivery refusal.
- Unclaimed parcels.
- Failure to complete required customs clearance procedures.
- Non-payment of applicable import duties or taxes by the responsible recipient.
If a parcel is returned for a reason attributable to the recipient, reasonable carrier return charges and original shipping costs may be deducted from the applicable refund, to the extent permitted by law.
Such costs will be explained to the customer and will not be classified as a restocking fee.
If the parcel is returned due to an error by HANAVALLE or the shipping carrier, we will investigate and provide an appropriate remedy without unfairly charging the customer.
For additional information, please review our Shipping Policy .
11. Return Address & International Returns
HANAVALLE processes authorized returns through designated return facilities.
The correct return destination depends on the order, destination country, product category, and return circumstances.
The applicable return address will be provided in writing with your RMA instructions.
Customers should not mail parcels to the registered corporate office or South Korean fulfillment address without prior return instructions.
For international returns, the customer may need to complete customs documentation required by the carrier or destination authorities.
Our support team can provide reasonable guidance regarding authorized return procedures.
12. Consumer Rights
This policy does not exclude, restrict, or replace any mandatory consumer rights that apply under the laws of the customer's jurisdiction.
Customers may have additional cancellation, return, refund, warranty, or product quality rights under applicable local consumer protection laws.
Where mandatory legal rights offer greater protection than the terms of this policy, those legal rights prevail.
13. Merchant Information & Customer Support
Store Name:
HANAVALLE
Website:
www.hanavalle.com
Legal Business Entity:
TIANMU LLC
Registered Business Address:
8 The Grn, Ste R,
Dover, DE 19901,
United States
Customer Support Email:
info@hanavalle.com
Customer Support Phone:
+1 (332) 355-7653
Support Hours:
Monday–Friday, 10:00 AM–6:00 PM Eastern Time (ET), excluding applicable holidays.
Contact Page:
Contact HANAVALLE
Shipping Policy:
View Shipping Policy
HANAVALLE is owned and operated by TIANMU LLC. We are committed to transparent return procedures, fair refund practices, and responsive customer support.