Shipping policy
Last updated: October 22, 2026
Thank you for shopping at HANAVALLE. We ship authentic Korean beauty, skincare, makeup, hair care, and other eligible products internationally from South Korea.
This Shipping Policy explains our order processing times, shipping destinations, delivery estimates, shipping charges, customs procedures, and customer support.
1. Order Processing & Handling
Orders are processed Monday through Friday, excluding applicable public holidays in South Korea.
- Order Cut-off Time: 5:00 PM Eastern Time (ET), Monday–Friday.
- Handling Time: 1–3 business days after payment confirmation.
- Orders After Cut-off: Processing begins on the next business day.
- Weekend & Holiday Orders: Processing begins on the next available business day.
Handling time includes order verification, product preparation, packaging, and shipment handover.
Business days generally refer to Monday through Friday, excluding relevant public holidays. Orders requiring additional verification may take longer to process. We will contact customers if a significant processing delay occurs.
2. Shipping Origin & Carriers
HANAVALLE orders are fulfilled and dispatched from our logistics facility in Seoul, South Korea.
Shipping Origin:
N029, 602, Yeongdong-daero,
Gangnam-gu, Seoul, 06083,
Republic of Korea
Depending on the destination and shipping service, parcels may be transported by Korea Post, EMS, DHL, FedEx, or their local delivery partners.
Carrier selection may vary according to destination, parcel weight, product restrictions, and service availability.
Our South Korean fulfillment facility is not open to the public and does not accept unauthorized customer returns.
3. Shipping Destinations & Delivery Times
HANAVALLE offers international shipping to eligible countries and regions. Available shipping options are confirmed during checkout.
Estimated delivery times consist of order handling time plus carrier transit time.
| Destination | Transit Time | Total Delivery |
|---|---|---|
| United States & Primary Markets | 5–8 business days | 6–11 business days |
| Other European Destinations | 7–14 business days | 8–17 business days |
| Other Eligible Destinations | 10–18 business days | 11–21 business days |
Please Note: Transit time begins after the parcel has been handed over to the carrier. These timeframes are estimates and are not guaranteed delivery dates.
Customs inspections, local holidays, weather conditions, transportation disruptions, and other circumstances may affect delivery times.
If a destination or shipping service is unavailable, it will not be offered as a delivery option at checkout.
4. Shipping Rates & Weight-Based Pricing
Standard shipping charges are calculated according to the destination country and the total shipping weight.
The following standard shipping rates are listed in US dollars (USD). Where local currency checkout is available, the applicable amount is displayed in the checkout currency before payment.
Shipping discounts or promotional rates, when available, are reflected during checkout. Applicable import duties and taxes are addressed separately in Section 6.
4.1 Primary Shipping Destinations
Countries & Regions: United States, Canada, United Kingdom, Australia, France, Germany, Ireland, Spain, Japan, New Zealand, Singapore, United Arab Emirates, and Hong Kong SAR.
Estimated Transit Time: 5–8 business days.
| Parcel Weight | Shipping Fee (USD) |
|---|---|
| Up to 0.10 kg | $8.00 |
| Over 0.10 to 0.20 kg | $9.00 |
| Over 0.20 to 0.30 kg | $10.00 |
| Over 0.30 to 0.40 kg | $12.00 |
| Over 0.40 to 0.50 kg | $13.00 |
| Over 0.50 to 0.60 kg | $17.00 |
| Over 0.60 to 0.70 kg | $18.00 |
| Over 0.70 to 0.80 kg | $19.00 |
| Over 0.80 to 0.90 kg | $20.00 |
| Over 0.90 to 1.00 kg | $25.00 |
| Over 1.00 to 1.20 kg | $30.00 |
| Over 1.20 to 2.00 kg | $35.00 |
| Over 2.00 to 2.50 kg | $40.00 |
| Over 2.50 to 3.00 kg | $45.00 |
| Over 3.00 to 3.50 kg | $50.00 |
| Over 3.50 to 4.00 kg | $55.00 |
| Over 4.00 to 4.50 kg | $60.00 |
| Over 4.50 to 5.00 kg | $65.00 |
| Over 5.00 to 5.50 kg | $70.00 |
| Over 5.50 to 6.00 kg | $75.00 |
| Over 6.00 to 6.50 kg | $80.00 |
| Over 6.50 to 7.00 kg | $85.00 |
| Over 7.00 to 7.50 kg | $90.00 |
| Over 7.50 to 8.00 kg | $95.00 |
| Over 8.00 to 8.50 kg | $100.00 |
| Over 8.50 to 9.00 kg | $105.00 |
| Over 9.00 to 9.50 kg | $110.00 |
| Over 9.50 to 10.00 kg | $120.00 |
| Over 10.00 kg | $125.00 |
4.2 Other European Destinations
Countries: Austria, Belgium, Czech Republic, Finland, Italy, Netherlands, Poland, Portugal, Switzerland, Cyprus, Bulgaria, Croatia, Hungary, Luxembourg, Greece, Latvia, Slovakia, Slovenia, Estonia, Lithuania, Romania, Denmark, Sweden, and Malta.
Estimated Transit Time: 7–14 business days.
| Parcel Weight | Shipping Fee (USD) |
|---|---|
| Up to 0.50 kg | $20.00 |
| Over 0.50 to 1.00 kg | $24.00 |
| Over 1.00 to 2.00 kg | $30.00 |
| Over 2.00 to 3.00 kg | $36.00 |
| Over 3.00 to 4.00 kg | $41.00 |
| Over 4.00 to 6.00 kg | $47.00 |
| Over 6.00 to 7.00 kg | $60.00 |
| Over 7.00 to 8.00 kg | $67.00 |
| Over 8.00 to 9.00 kg | $75.00 |
| Over 9.00 to 10.00 kg | $83.00 |
| Over 10.00 kg | $91.00 |
4.3 Other Eligible Destinations
Other eligible international destinations may have different shipping rates and delivery estimates.
Estimated Transit Time: 10–18 business days.
Estimated Total Delivery: 11–21 business days.
Available shipping services and their applicable charges are displayed during checkout before payment.
Important: The shipping rates listed above apply to the specified standard services. Final charges must match the shipping option selected during checkout.
5. Shipment Tracking & Notifications
HANAVALLE provides shipment tracking for orders sent through our standard tracked international shipping services.
- A shipping confirmation email is sent after dispatch when tracking information becomes available.
- The email includes the tracking number and available tracking link.
- Carrier tracking updates may take approximately 24–48 hours to appear after parcel collection.
- Tracking updates may be delayed during customs processing or international carrier transfers.
If you experience tracking difficulties, please contact info@hanavalle.com with your order number.
6. Customs, Import Duties & Taxes
All international orders are shipped from South Korea.
Depending on the destination, shipments may be subject to import duties, value-added tax (VAT), sales tax, customs clearance fees, brokerage fees, or other applicable government charges.
6.1 United States
The United States has suspended the general duty-free de minimis treatment previously available for many imports valued at USD $800 or less.
Orders shipped to the United States may therefore be subject to applicable import duties, taxes, and customs processing charges, including orders valued below USD $800.
Applicable charges depend on current customs regulations, product classification, country of origin, shipment value, and other relevant factors.
6.2 European Union & United Kingdom
Orders delivered to European Union countries or the United Kingdom may be subject to applicable import VAT, customs duties, and clearance fees.
Taxes or duties collected by HANAVALLE at checkout are included in the order total. Charges not collected at checkout may be assessed separately during import clearance.
6.3 Other International Destinations
Import rules, taxes, duties, and clearance fees vary by destination. Customers are encouraged to review applicable import requirements before placing an order.
6.4 Responsibility for Import Charges
Unless expressly indicated otherwise at checkout, import duties, taxes, and customs charges not collected by HANAVALLE are the responsibility of the recipient.
These charges may be collected by customs authorities, postal services, or delivery carriers before delivery.
HANAVALLE does not control charges imposed by destination-country customs authorities and cannot guarantee duty-free delivery.
6.5 Pricing Transparency
Product prices, shipping fees, applicable discounts, and taxes collected by HANAVALLE are displayed during checkout before payment.
Import charges not collected at checkout are separate from the amount paid to HANAVALLE.
We do not intentionally impose undisclosed store-administered shipping or handling fees after an order has been confirmed.
7. Shipping Address & Order Changes
Customers must provide an accurate and complete delivery address, including the recipient's name, street address, apartment or suite number, postal code, destination country, and phone number where required.
If you need to correct your address, please contact info@hanavalle.com as soon as possible.
We will make reasonable efforts to update the address before dispatch, but changes cannot be guaranteed once fulfillment or shipping has begun.
If a shipment is returned because of an incorrect address, delivery refusal, or failure to complete required customs procedures, additional shipping or return charges may apply.
Any applicable refund will be handled in accordance with our Refund Policy and applicable consumer protection laws.
8. Shipping Restrictions & Customs Delays
International shipments must comply with destination-country customs regulations, carrier requirements, and applicable product restrictions.
Certain products, including aerosols, fragrances, liquids, food products, dietary supplements, and electronic devices, may be subject to additional shipping restrictions.
If an ordered product cannot be shipped to the selected destination, HANAVALLE will contact the customer regarding cancellation, refund, or other available options.
Customs inspections and regulatory procedures may extend delivery beyond the standard estimates.
9. Lost, Damaged & Delayed Shipments
9.1 Damaged Shipments
If an order arrives damaged, please contact us as soon as possible, preferably within 7 calendar days after delivery.
Please include:
- Your order number.
- A description of the damage.
- Photographs of the damaged products.
- Photographs of the shipping packaging and carrier label, when available.
We will review the issue and provide an appropriate remedy, including replacement or refund where applicable.
This recommended reporting timeframe does not limit mandatory consumer rights under applicable law.
9.2 Lost Shipments
If your tracking information has not updated for more than 14 business days, or your order has not arrived within the estimated delivery window, please contact our support team.
We will investigate the shipment with the carrier and provide an appropriate resolution if the shipment is confirmed lost or cannot be delivered.
9.3 Delivery Delays
Delivery estimates may be affected by customs inspections, carrier disruptions, severe weather, public holidays, or other transportation circumstances.
Customers experiencing significant delivery delays may contact us for shipment assistance.
10. Returns & Refunds
HANAVALLE offers a 30-day return policy for eligible products, subject to our published return conditions.
For return eligibility, return shipping responsibilities, refund processing, and damaged-item procedures, please review our Refund & Return Policy .
Please contact customer support before returning an item. Do not send unauthorized returns to our fulfillment facility or registered business address.
11. Merchant Information & Support
Store Name:
HANAVALLE
Website:
www.hanavalle.com
Legal Business Entity:
TIANMU LLC
Registered Business Address:
8 The Grn, Ste R,
Dover, DE 19901,
United States
Shipping Origin:
N029, 602, Yeongdong-daero,
Gangnam-gu, Seoul, 06083,
Republic of Korea
Customer Support Email:
info@hanavalle.com
Customer Support Phone:
+1 (332) 355-7653
Support Hours:
Monday–Friday, 10:00 AM–6:00 PM Eastern Time (ET), excluding applicable holidays.
Customer Support:
Contact HANAVALLE
HANAVALLE is operated by TIANMU LLC. We are committed to providing clear shipping information, transparent checkout pricing, and reliable customer support.