Everything you need to know about HANAVALLE.
01 Product Authenticity & Quality
Are your products authentic?
Yes. HANAVALLE is committed to offering genuine products sourced through commercial supply channels, including manufacturers, distributors, and wholesalers.
We take reasonable steps to verify authenticity. As an independent retailer, we are not necessarily an officially authorized distributor of every brand.
Where are your products shipped from?
Orders are fulfilled and dispatched from Seoul, South Korea.
How do I read Korean expiration dates?
Korean products may display a manufacturing date, expiration date, or period after opening.
- 제조일자: Manufacturing date.
- 사용기한: Use-by date.
- 6M / 12M / 24M: Months after opening, when shown with the appropriate symbol.
Dates commonly use YYYY.MM.DD. Always follow the individual product label.
02 Orders & Payments
How long does order processing take?
Orders are normally processed within 1–3 business days after payment confirmation. Our standard cut-off is 5:00 PM Eastern Time (ET), Monday–Friday.
Orders placed after cut-off or during weekends and applicable holidays begin processing on the next business day.
Can I change or cancel my order?
Contact info@hanavalle.com with your order number as soon as possible. Changes may not be possible once fulfillment or shipping has begun.
What payment methods do you accept?
Available payment methods are displayed at checkout and may include major cards and supported digital wallets.
Options vary by country, device, and checkout currency.
Is checkout secure?
Our store uses Shopify's e-commerce infrastructure and supported payment providers with security controls designed to protect transactions.
What currency will I be charged in?
Prices may be shown in USD or supported local currencies. The payment currency and order total are displayed at checkout. Your bank may apply currency conversion fees.
03 Shipping & Delivery
Which countries do you ship to?
We ship to eligible international destinations including the US, Canada, UK, Australia, selected European countries, Japan, Singapore, and other supported markets.
Destination and product eligibility are confirmed at checkout.
How long does delivery take?
Estimated total delivery times, including order processing:
- Primary Markets: 6–11 business days.
- Other European Markets: 8–17 business days.
- Other Eligible Markets: 11–21 business days.
Customs and carrier delays may extend these estimates.
How much does shipping cost?
Rates depend on destination and parcel weight. Published primary-market rates start at USD $8 for parcels up to 0.10 kg.
Final shipping charges are displayed at checkout before payment.
How can I track my order?
We send a shipping confirmation email with tracking details when available. Updates may take 24–48 hours to appear following carrier collection.
04 Customs & Import Taxes
Will I need to pay import duties?
International shipments may be subject to import duties, VAT, or customs fees. Charges depend on destination-country laws and shipment details.
Are US orders under $800 duty-free?
Not necessarily. The United States has suspended the general low-value duty-free de minimis treatment. Orders below $800 may be subject to applicable import charges.
Are all taxes included at checkout?
Taxes and duties collected by HANAVALLE are shown at checkout. Import charges not collected at checkout may be payable separately by the recipient.
05 Returns & Refunds
What is your return policy?
Eligible products may be returned within 30 calendar days after delivery. Change-of-mind returns generally require items to be unused, unopened, and in their original packaging.
Can I return an opened product?
Hygiene-sensitive or perishable items may be excluded from voluntary returns where legally permitted. Statutory remedies for defective, incorrect, or damaged items remain unaffected.
Who pays for return shipping?
Customers pay actual postage for eligible change-of-mind returns. HANAVALLE covers reasonable return costs for verified damaged, defective, or incorrect products.
Restocking fee: $0.00.
What if my order arrives damaged?
Contact info@hanavalle.com with your order number and relevant photographs. We recommend reporting visible damage within seven days, without limiting mandatory consumer rights.
How do I request a return?
Email info@hanavalle.com with your order details and the reason for your request. Eligible returns receive an RMA number, return address, and instructions.
When will I receive my refund?
After receiving, inspecting, and approving the return, we normally initiate a refund within five business days. Payment providers typically need another 5–10 business days.
06 Company & Support
Who owns and operates HANAVALLE?
HANAVALLE is operated by TIANMU LLC, a company registered in Delaware, USA.
Registered Business Address:
8 The Grn, Ste R,
Dover, DE 19901, United States.
How can I contact customer support?
Email: info@hanavalle.com
Phone: +1 (332) 355-7653
Monday–Friday, 10:00 AM–6:00 PM Eastern Time (ET), excluding applicable holidays.
Still Have Questions?
We're here to help with your order, products, shipping, and returns.
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