Genuine Beauty.
Real Confidence.
Discover Korean beauty with confidence. We are committed to offering genuine products, responsible sourcing, and transparent customer support.
Genuine Products
Our commitment is to offer authentic, accurately described products from commercial supply channels.
Responsible Sourcing
We work with suppliers and take reasonable steps to verify the products we offer.
Buyer Protection
We investigate authenticity concerns and provide appropriate remedies for confirmed problems.
Authenticity Starts With Sourcing
HANAVALLE is an independent multi-brand Korean beauty retailer owned and operated by TIANMU LLC.
Our products are sourced through commercial supply channels, which may include manufacturers, distributors, and wholesalers.
We are committed to offering genuine merchandise and responding to concerns about product identity, packaging, or authenticity.
A product listed on HANAVALLE does not necessarily indicate that we are an officially appointed or exclusive distributor of its manufacturer.
Third-party trademarks and brand names remain the property of their respective owners.
What We Look For
Product authenticity can involve several indicators. Depending on the brand and product, relevant information may include:
Product Identity
Brand names, product descriptions, packaging details, and specifications that help identify merchandise.
Batch & Date Information
Manufacturer batch codes, production dates, expiration dates, and other applicable labels.
Packaging Condition
Visible packaging condition, manufacturer seals where applicable, and signs of damage or tampering.
Verification methods vary by product and manufacturer. Not every product uses security seals, public batch verification tools, or identical labeling formats.
What If You Have an Authenticity Concern?
If you believe a product purchased from HANAVALLE may not be genuine, please contact our customer support team.
Contact Us
Email info@hanavalle.com with your order number and product name.
Share the Details
Include photographs of the packaging, batch information, and the specific issue, where available.
Review & Resolution
We review the concern and, where appropriate, coordinate with the supplier or manufacturer before proposing a resolution.
Our Authenticity Money-Back Commitment
If a product sold by HANAVALLE is confirmed to be counterfeit or otherwise non-genuine, we will provide a full refund of the affected product price and applicable original shipping charges attributable to that product.
Where a return is required, HANAVALLE will cover reasonable return shipping costs.
This authenticity remedy is separate from ordinary change-of-mind returns and does not limit any mandatory consumer rights.
For general return conditions, please review our Return & Refund Policy .
Understanding Korean Product Dates
Korean product packaging may display manufacturing dates, expiration dates, or periods of use after opening.
Always follow the specific product label and manufacturer instructions. If a date or batch code is unclear, our customer support team can help review the information.
Who Stands Behind HANAVALLE?
HANAVALLE is owned and operated by TIANMU LLC. Our international orders are fulfilled from South Korea.
Dover, DE 19901,
United States
Gangnam-gu, Seoul, 06083,
Republic of Korea
Eastern Time (ET), excluding applicable holidays
The registered business address is not a retail storefront or public return facility. Authorized return instructions are provided by customer support.
Questions About a Product?
Our team can assist with product information, authenticity concerns, packaging details, and order support.
Contact HANAVALLE