Terms of service
Last updated: October 22, 2026
Welcome to HANAVALLE, an international online retailer operated by TIANMU LLC, a company registered in Delaware, United States.
These Terms of Service ("Terms") govern your access to and use of www.hanavalle.com , including browsing, purchasing products, and using our related customer services.
Throughout these Terms, "HANAVALLE", "we", "us", and "our" refer to TIANMU LLC. "You" and "your" refer to customers and visitors using our website.
Please read these Terms carefully before using our website or placing an order.
By accessing our website or completing a purchase, you agree to these Terms to the extent permitted by applicable law.
Additional information about shipping, returns, and personal information processing is available in our related policies:
1. Merchant Identity & Business Operations
Store Name: HANAVALLE
Legal Business Entity: TIANMU LLC
Registered Business Address:
8 The Grn, Ste R,
Dover, DE 19901,
United States
International Fulfillment Origin:
N029, 602, Yeongdong-daero,
Gangnam-gu, Seoul, 06083,
Republic of Korea
HANAVALLE operates an online retail business specializing in Korean skincare, makeup, hair care, body care, beauty accessories, and other eligible products.
Orders are processed and shipped internationally from South Korea unless a different fulfillment arrangement is expressly disclosed.
TIANMU LLC is the merchant responsible for customer orders, payments, refunds, and customer service associated with purchases made through HANAVALLE.
Our store uses Shopify's e-commerce infrastructure. Shopify provides technology services and is not the seller of products purchased from HANAVALLE.
2. Eligibility & Acceptable Use
To purchase products from HANAVALLE, you must be legally capable of entering into a purchase agreement under applicable law.
Purchases intended for minors should be completed by a parent, guardian, or other legally authorized adult.
You agree not to:
- Use our website for unlawful, fraudulent, or unauthorized purposes.
- Submit false billing, shipping, or identity information.
- Attempt unauthorized access to our systems or customer accounts.
- Upload or transmit malware or other harmful code.
- Interfere with the security or functionality of our website.
- Violate applicable laws or the rights of other users.
We may restrict or suspend access where reasonably necessary to address fraud, unlawful activity, security risks, or material violations of these Terms.
Such restrictions do not remove any applicable customer refund or statutory rights.
3. Products, Authenticity & Information
HANAVALLE offers products sourced through commercial supply channels, including manufacturers, distributors, and suppliers.
We are committed to selling genuine products and taking reasonable steps to verify product authenticity.
The sale of third-party branded products does not necessarily mean HANAVALLE is an officially appointed or exclusive distributor of every brand offered.
Unless expressly stated, references to third-party brands do not imply sponsorship, official partnership, or brand endorsement.
3.1 Product Descriptions
We make reasonable efforts to provide accurate product descriptions, ingredients, quantities, sizes, prices, and product images.
Product packaging, labeling, or design may occasionally change when manufacturers update their products.
Material changes affecting product identity, quantity, or important characteristics will be addressed in accordance with applicable consumer law.
3.2 Availability
Product availability may change due to supplier inventory, customer demand, or fulfillment restrictions.
If an ordered product becomes unavailable, we will contact you regarding available options, including cancellation and an appropriate refund.
3.3 Product Suitability
Customers should review product descriptions, ingredient information, warnings, and manufacturer instructions before use.
Product selection should account for individual sensitivities, preferences, and intended use.
4. Pricing, Currency & Promotions
Product prices are displayed in the currency associated with the selected store market or localization settings.
Prices may be displayed in US dollars or other supported local currencies.
The currency and amounts confirmed during checkout determine the transaction presented to the customer.
Before completing payment, customers can review:
- Product prices and quantities.
- Applicable discounts.
- Shipping charges.
- Taxes collected by HANAVALLE where applicable.
- The order total and checkout currency.
Import duties and customs charges not collected during checkout may be assessed separately, as described in our Shipping Policy.
4.1 Currency Conversion
Where currency conversion is supported, displayed prices may reflect applicable exchange rates and store pricing settings.
Your bank or payment provider may apply separate currency conversion fees or exchange rates according to its own terms.
4.2 Promotions & Discounts
Promotions, discount codes, and automatic discounts are subject to the conditions displayed with the relevant offer.
Unless stated otherwise, discounts cannot be exchanged for cash or applied retroactively to completed orders.
If a promotional discount applies to a qualifying quantity of products, any return-related adjustment will follow the disclosed promotion terms and applicable consumer law.
4.3 Pricing Errors
Although we work to keep pricing accurate, occasional technical or administrative errors may occur.
If a material pricing error affects an order, we will contact the customer before fulfillment to explain the issue and available options.
We will not increase the amount charged for an accepted order without the customer's agreement.
Where an order cannot be fulfilled at the agreed price, an appropriate refund will be provided.
5. Orders & Payment
By placing an order, you agree to provide accurate and complete billing, contact, and shipping information.
The checkout process allows customers to review their order before confirming payment.
After an order is submitted, an electronic confirmation is normally sent to the email address provided.
An automated order receipt confirms that we received the order but does not override any lawful verification or acceptance requirements.
Once an order has been accepted, we will fulfill it according to the agreed terms, subject to applicable law.
5.1 Payment Processing
Payments are processed through available payment service providers using applicable security controls.
Available payment methods are displayed at checkout.
Payment card details are handled by the applicable payment processing infrastructure.
HANAVALLE does not require customers to provide complete payment card information through ordinary customer service email correspondence.
5.2 Fraud Prevention
Orders may be reviewed for suspected fraud, unauthorized transactions, or payment security concerns.
Additional verification may be requested where reasonably necessary.
If an order cannot be verified or fulfilled, we will communicate the available resolution, including a refund where applicable.
6. Shipping & International Delivery
Orders are generally fulfilled and dispatched from South Korea.
Our standard order handling time is 1–3 business days, subject to the conditions published in our Shipping Policy.
The standard order cut-off time is 5:00 PM Eastern Time (ET), Monday through Friday.
Estimated carrier transit times vary by destination.
- Primary Markets: 5–8 business days in transit.
- Other European Destinations: 7–14 business days in transit.
- Other Eligible Destinations: 10–18 business days in transit.
Total delivery estimates include handling time and carrier transit time.
Shipping charges are calculated according to the destination, parcel weight, and available shipping service.
The applicable shipping charge is shown before payment.
Delivery estimates are not guarantees of arrival on a specific date.
Please review our Shipping Policy for detailed delivery estimates, destinations, shipping rates, tracking information, and delivery procedures.
7. Customs, Duties & Import Taxes
International shipments from South Korea may be subject to customs inspections, import duties, value-added tax, brokerage fees, and other charges imposed by destination-country authorities.
Import requirements and applicable charges vary by destination, product classification, country of origin, and current regulations.
Orders shipped to the United States may be subject to applicable import duties and charges, including orders valued below USD $800.
Unless checkout expressly indicates that import duties or taxes are included or prepaid, charges not collected by HANAVALLE may be the responsibility of the recipient.
Such charges may be collected by customs authorities or carriers before delivery.
HANAVALLE cannot guarantee duty-free entry or prevent customs inspections and delays.
Our Shipping Policy contains further information about international delivery and customs responsibilities.
8. Returns, Refunds & Cancellations
HANAVALLE offers a 30-calendar-day return window for eligible products, beginning on the delivery date.
Standard change-of-mind returns generally require products to be new, unused, unopened, and in their original packaging.
Certain products may be excluded from voluntary returns where permitted by law, including eligible hygiene-sensitive or perishable goods.
Restrictions on change-of-mind returns do not remove mandatory consumer rights for defective, damaged, incorrect, or misdescribed products.
8.1 Return Shipping Costs
For eligible change-of-mind returns, customers generally pay the actual return postage.
For verified damaged, defective, or incorrect products, HANAVALLE covers reasonable return shipping costs.
We do not charge restocking fees.
8.2 Refund Processing
Approved returns are normally refunded to the original payment method.
After a return is received, inspected, and approved, HANAVALLE normally initiates the refund within 5 business days.
Payment providers may require additional processing time.
8.3 Order Cancellations
Customers may request cancellation by contacting our customer support team as soon as possible.
Cancellation requests are subject to fulfillment status and applicable consumer rights.
Complete eligibility conditions, return instructions, exceptions, and refund details are available in our Return & Refund Policy .
9. Product Safety & Responsible Use
HANAVALLE sells products across multiple categories, including cosmetics, personal care products, beauty tools, and other eligible consumer goods.
Regulatory classifications and requirements may differ by product and destination country.
Customers should read the applicable product labels, directions, ingredient lists, warnings, and manufacturer instructions before use.
9.1 Cosmetics & Skincare
Cosmetic product information is intended to describe the product's intended cosmetic use.
Individual results and skin tolerance may vary.
If you have known sensitivities or allergies, review ingredients carefully before use.
9.2 Supplements & Wellness Products
Certain wellness and nutritional products may be subject to additional restrictions or regulatory requirements.
Product information should not be treated as a substitute for professional medical advice.
Customers should consult an appropriate healthcare professional when necessary before using supplements or products with specific health considerations.
9.3 Beauty Devices
Devices and electronic accessories should be used according to their manufacturers' instructions, safety warnings, and intended purposes.
Nothing in this section excludes statutory product safety, warranty, or consumer remedies.
10. Product Availability & Restrictions
Certain products may not be available for delivery to all countries or regions.
Product restrictions may arise from destination-country import rules, carrier limitations, safety requirements, or other legal restrictions.
We may decline or cancel an order where fulfillment would be unlawful or reasonably impossible.
Where payment has already been collected for an item that cannot be supplied, an appropriate refund will be issued.
11. Customer Accounts & Security
Customers who create accounts are responsible for maintaining reasonable security of their login credentials.
Please notify us promptly if you suspect unauthorized access to your account.
We may take reasonable steps to protect customer accounts and prevent fraudulent activity.
Personal information collected through customer accounts is handled according to our Privacy Policy .
12. Intellectual Property & Trademarks
The HANAVALLE name, original website content, design elements, and other materials created or owned by TIANMU LLC are protected by applicable intellectual property laws.
Third-party brand names, product images, trademarks, and logos remain the property of their respective rights holders.
Their appearance on our website is for product identification and lawful retail purposes.
Unless expressly stated, the listing of a third-party product does not imply that HANAVALLE is officially endorsed by or affiliated with its manufacturer.
Unauthorized reproduction or commercial use of protected website content may be prohibited under applicable law.
13. Customer Reviews & Submissions
Customers may submit reviews, feedback, questions, or other content through available website features.
Submitted content must not be unlawful, fraudulent, abusive, misleading, or infringe third-party rights.
Where permitted by law, submitting content grants HANAVALLE a non-exclusive license to display and use that content for legitimate store-related purposes.
We may moderate submissions for fraud, spam, unlawful content, or other legitimate reasons.
We will not knowingly misrepresent customer reviews or suppress genuine negative reviews solely because they express dissatisfaction.
14. Third-Party Services & Links
Our website may include services or links operated by third parties, including payment providers, tracking services, and social platforms.
These providers may apply their own terms and privacy policies.
We are responsible for obligations that applicable law places on HANAVALLE, including our obligations as the seller of purchased goods.
We do not guarantee the content or availability of unrelated third-party websites.
15. Disclaimer & Limitation of Liability
We make reasonable efforts to maintain the accuracy, availability, and security of our website.
Temporary interruptions, maintenance, or technical issues may occasionally occur.
To the extent permitted by law, HANAVALLE is not responsible for losses caused solely by circumstances outside its reasonable control or by unauthorized misuse of the website.
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, these Terms do not exclude mandatory rights or remedies relating to defective goods, consumer guarantees, fraud, willful misconduct, or other liability that cannot legally be excluded.
Any limitation of liability applies only to the extent permitted by applicable law.
16. Events Beyond Reasonable Control
Certain circumstances may interfere with order fulfillment, website operation, or international delivery.
Examples include severe weather, natural disasters, transportation disruptions, government restrictions, and other events beyond reasonable operational control.
Where such events materially affect an order, we will make reasonable efforts to communicate relevant information and provide appropriate remedies under applicable law.
This provision does not eliminate statutory cancellation or refund rights.
17. Governing Law & Consumer Rights
These Terms are generally governed by the laws of the State of Delaware, United States, subject to applicable conflict-of-law rules and mandatory consumer protection laws.
Customers purchasing from other jurisdictions may have mandatory legal rights under the laws applicable to their transactions.
Nothing in these Terms deprives consumers of protections that cannot legally be waived through contractual agreement.
Any dispute resolution or jurisdiction requirements will be subject to applicable consumer protection legislation.
18. Changes to These Terms
We may update these Terms from time to time to reflect changes in our operations, services, or applicable laws.
The current version will be published on this page with an updated revision date.
Changes generally apply prospectively and do not retroactively remove contractual rights associated with orders already accepted, unless permitted by applicable law.
Where required, we will provide additional notice of material changes.
19. Contact & Legal Information
For questions regarding these Terms, orders, payments, shipping, or returns, please contact HANAVALLE customer support.
Store Name:
HANAVALLE
Legal Business Entity:
TIANMU LLC
Website:
www.hanavalle.com
Registered Business Address:
8 The Grn, Ste R,
Dover, DE 19901,
United States
International Fulfillment Origin:
N029, 602, Yeongdong-daero,
Gangnam-gu, Seoul, 06083,
Republic of Korea
Customer Support Email:
info@hanavalle.com
Customer Support Phone:
+1 (332) 355-7653
Customer Support Hours:
Monday–Friday,
10:00 AM–6:00 PM Eastern Time (ET),
excluding applicable holidays.
Contact Page:
Contact HANAVALLE
Shipping Policy:
View Shipping Policy
Return & Refund Policy:
View Return & Refund Policy
Privacy Policy:
View Privacy Policy
HANAVALLE is owned and operated by TIANMU LLC. We are committed to transparent pricing, accurate product information, responsible order fulfillment, and fair customer service.