Legal notice
Last updated: October 22, 2026
This Legal Notice provides information about the legal entity responsible for operating HANAVALLE, our business activities, product information, intellectual property, and applicable consumer protections.
HANAVALLE is an international online retailer owned and operated by TIANMU LLC, a limited liability company organized under the laws of the State of Delaware, United States.
1. Merchant Identification
Trade Name:
HANAVALLE
Legal Business Entity:
TIANMU LLC
Jurisdiction of Formation:
Delaware, United States
Registered Business Address:
8 The Grn, Ste R,
Dover, DE 19901,
United States
Website:
www.hanavalle.com
Customer Support Email:
info@hanavalle.com
Customer Support Phone:
+1 (332) 355-7653
Customer Support Hours:
Monday–Friday, 10:00 AM–6:00 PM Eastern Time (ET), excluding applicable holidays.
The address listed above is the company's registered business correspondence address. It is not a retail store, customer collection point, or authorized return facility.
2. Business Activities & Fulfillment
HANAVALLE operates an international e-commerce store offering Korean beauty, skincare, makeup, hair care, body care, beauty accessories, and other eligible consumer products.
Additional product categories may include beauty devices, personal care items, wellness products, food products, and dietary supplements.
Product availability depends on applicable destination-country regulations, supplier availability, and shipping restrictions.
Orders are fulfilled and dispatched internationally from South Korea, unless otherwise expressly stated.
Fulfillment Origin:
N029, 602, Yeongdong-daero,
Gangnam-gu, Seoul, 06083,
Republic of Korea
This facility is used for international logistics and order fulfillment. It does not accept unauthorized customer visits or returns.
Detailed shipping destinations, processing times, delivery estimates, and shipping charges are available in our Shipping Policy .
3. Product Authenticity & Brand Relations
HANAVALLE is committed to offering genuine products sourced through commercial supply channels, including manufacturers, distributors, and wholesalers.
We take reasonable measures to verify product authenticity and maintain accurate product information.
HANAVALLE is an independent multi-brand retailer.
Unless expressly stated and supported by an applicable commercial agreement, the listing of a brand or its products does not indicate that HANAVALLE is an official, exclusive, or authorized distributor of that brand.
Brand names, trademarks, logos, product designs, and related intellectual property remain the property of their respective owners.
References to third-party brands are used for product identification and retail information.
4. Product Information & Safety
HANAVALLE sells products across different categories that may be subject to different regulatory requirements depending on the destination country.
4.1 Cosmetics & Personal Care
Cosmetic and personal care products are intended for their respective labeled purposes.
Customers should review ingredient lists, usage instructions, and product warnings before use.
Individual reactions and results may vary. If irritation or an adverse reaction occurs, discontinue use and seek appropriate professional advice when necessary.
4.2 Wellness & Supplements
Wellness products, dietary supplements, and food products may be subject to additional regulations and import requirements.
Information provided about such products is not intended to replace individualized professional medical advice.
Customers should follow product labeling and consult a qualified healthcare professional when appropriate.
4.3 Beauty Devices & Accessories
Beauty devices and electronic accessories should be operated according to the manufacturer's instructions and safety warnings.
Product-specific safety, warranty, and regulatory requirements may vary by destination country.
4.4 Product Information Accuracy
We make reasonable efforts to maintain accurate product descriptions, images, ingredients, quantities, and specifications.
Manufacturers may change packaging or product specifications over time.
Material discrepancies affecting an order will be addressed in accordance with applicable consumer laws and our published policies.
5. Pricing & Payment Transparency
HANAVALLE displays product prices and available payment options through its online storefront.
The checkout process displays applicable product charges, shipping costs, discounts, and taxes collected by HANAVALLE before payment confirmation.
Prices and payment currencies may vary according to the selected market and checkout settings.
International shipments may be subject to customs duties, import taxes, or clearance charges that are not collected by HANAVALLE at checkout.
Where such charges are not included or prepaid, the applicable responsibility is explained in our Shipping Policy .
We do not intentionally impose undisclosed store-administered processing or handling fees after an order has been confirmed.
6. Intellectual Property
The HANAVALLE trade name, original website content, visual identity, and other proprietary materials owned by TIANMU LLC are protected by applicable intellectual property laws.
Third-party trademarks, logos, product images, and other protected materials remain the property of their respective owners.
Their appearance on this website does not transfer ownership or imply an official commercial partnership.
Unauthorized reproduction, distribution, or commercial use of protected materials may be prohibited under applicable law.
7. Consumer Rights & Dispute Resolution
Customers are entitled to the protections provided by applicable consumer laws.
HANAVALLE maintains published policies covering order fulfillment, shipping, returns, refunds, and privacy.
We encourage customers to contact our support team regarding concerns about an order or product.
We aim to resolve customer inquiries fairly and in accordance with applicable consumer protection laws.
Nothing in this Legal Notice limits or excludes mandatory statutory rights or legal remedies.
8. Applicable Law
HANAVALLE is operated by TIANMU LLC, a company organized under the laws of Delaware, United States.
Subject to mandatory consumer protection rules and applicable conflict-of-law principles, our contractual relationships are generally governed by the laws of Delaware, United States.
Consumers located in other jurisdictions may benefit from mandatory legal protections that cannot be excluded by these statements.
Additional contractual provisions are available in our Terms of Service .
9. Store Policies
For detailed information about our online store operations, please review the following policies:
10. Legal Inquiries & Contact
For legal notices, business inquiries, intellectual property concerns, or customer service requests, please contact:
Legal Entity:
TIANMU LLC
Trade Name:
HANAVALLE
Registered Business Address:
8 The Grn, Ste R,
Dover, DE 19901,
United States
Email:
info@hanavalle.com
Telephone:
+1 (332) 355-7653
Support Hours:
Monday–Friday,
10:00 AM–6:00 PM Eastern Time (ET),
excluding applicable holidays.
Contact Page:
Contact HANAVALLE
HANAVALLE is owned and operated by TIANMU LLC. We are committed to transparent business practices, accurate product information, and responsible customer service.